Wednesday, 09 May 2012
Does terrible service deter you from delicious food? I kept asking myself this question when eating Sal's Pizza in Mamaroneck, NY.
My New York pizza experience before left no outstanding memories to date, but this night at Sal's resulted in the creation of the Napoleon pizza complex.
Picking up pizza is a hassle free task and perhaps I could see how this well-known pizza place lived and breathed.
Between 20-30 minutes is enough time for a pizza to be ready, even on a busy, Thursday, not Friday night. We all know that Friday and maybe Saturday are the designated pizza nights in every household. The work week is finished, you don't want to bother in the kitchen, so the quick delicious pizza takes center stage.
As soon as I stepped through the entrance a balding Italian man asked me what I was doing. I politely told him my order and name. He checked, but couldn't find "no order for Timmerman." He checked again while another shorter Italian man began a lovely conflicting chant of "Zimmerman, Zimmerman, Zimmerman!" Yes, that's me.
I outstretched my arm with card in hand to pay the $22 bill, but he responded with a "No, no, no, no, no!" It wasn't a no, we don't take cards, just cash, but a consistent set of courteous nos!
After paying with my spare cash he then placed two ready to go pizza boxes in front of me. I said, "Thank you" and began to grasp them, but then I got a "No, No, No, No, No, No!" chant again! So, my pizzas aren't ready?
Fifteen minutes later my pizzas were finally ready to go.
Napoleon, the famous No man, made my quick trip to Sal's a pleasant experience. Before finally handing me my pizzas, I had the urge, I could barely control it, to give the No man a tip that matched his customer service.
The regular pie, a tasty pizza with great thin crust, was even better than the Sicilian.
Are you ever conflicted when confronted with bad service that accompanies good food?