Saturday, 19 November 2011
I work as a hostess at an Applebee's and let me tell you, the people I encounter daily are incredible. Sometimes they're incredibly stupid and others, they're incredibly funny.
I'm going to start this story off by explaining a policy we have at the restaurant and why we have it. We aren't supposed to seat any incomplete parties. The reason we have this policy is because if we seat someone who's waiting on someone else, chances are they aren't going to order until that person gets there. If they're waiting for even just ten minutes, that's the amount of time it would have taken for the next person on the list to sit and order and maybe even receive their appetizer if they know what they want. With parties of eight or more, we REALLY enforce this rule because they take up more than one table. If three people come in and say they're waiting for five more, we will not seat them until the other five arrive because if they turn into a group of seven, we can fit them at only one table. Why would we keep two tables open when the others aren't even there yet and there are other hungry people waiting?
As you can see, we have a very logical reason for doing this, but some people just don't want to listen.
A group came in one night of about 14 people. One of the girls, who was especially nasty, worked as a hostess at Friday's. She was whining like crazy when we told her that she had to wait for her friends to get there before we could hold tables for them. After all of her friends got there a half hour after she said they'd arrive, she expected to be sat immediately. We politely told her that we hadn't been holding tables open because we were on a 30 minute wait. We told her that one table had just opened up though, so we'd keep it open and wait or two more tables so we could fit all of them. We gave them the option of splitting up, but she denied it.
She decided to wait for their table in a walkway.
As servers politely said "excuse me" while walking passed, she'd mumble rude things that were barely audible. She'd go on about how Friday's was so much better and how they would have already been eating by then (meanwhile Friday's is less than five minutes from my job and she was still waiting...lol). Then, she took it to a whole new level. She tried to light a server's hair on fire. I'm not even kidding. She was standing in the middle of everyone getting pissed off as servers tried to walk through carrying plates, but she was mad when they said "excuse me." I mean, really. Just get out of the damn way!
My manager was certainly NOT happy about that and went up front and flipped out on her. She wasn't kicked out, nor did she want to leave. However, she thought it was necessary to say how her manager "wasn't that much of a bitch" to everyone in earshot.
Yeah, she's definitely a bitch for not wanting her employees on fire.
Do you work in the service business? If so, do you have any stories of jerks like this?